PayPal Community

Hi SUHAILA,   If I've read your post correctly, you paid for the boots directly with a PayPal credit card (instead of the PayPal 'Send Money' service). As I've never had a PayPal credit card, I'm not familiar with the procedure for disputing a transaction. Is it not explained in the terms and conditions document that would have been supplied with the credit card?   Anyway, I presume that you tried the following: Signed-in to PayPal and clicked Resolution Centre (Under the My Account tab) Clicked the Dispute a Transaction button Selected "Item dispute: I did not receive an item I purchased or the item I received is significantly not as described" and clicked the Continue button Clicked the Find transaction ID button (next to the Enter transaction ID text box) Looked for the transaction for your boots in the history window that popped up, but were unable to find it - hence couldn't click the Transaction ID number. If that is the case, then you will require assistance from PayPal Customer Services to open your dispute.   I've never had a problem getting past PayPal's automated system, to speak to a representative. This is all that was necessary: Obtain PayPal's telephone number and a Secure Web PIN by clicking the CONTACT US button on the PayPal home page, followed by Call Us and then the Call PayPal Customer Service link Dial the number given and enter the PIN when prompted Follow the menus using the telephone keypad or say 'Agent' when prompted for a verbal input Alternatively, you might try something that works with many other automated systems: Simply do not respond to any prompts (apart from entering your PIN) - just wait for the message "Please hold while we connect you to a representative" (or words to that effect).   Good luck. ... View more

You can probably resolve this more quickly by telephoning PayPal. Ask the customer services representative to confirm that the online tracking proves that the item was returned and that the documentation that you supplied shows where it was delivered. If they require any more documentation, ask them to explain why.   To obtain PayPal's telephone number and a Secure Web PIN, click the CONTACT US button on the PayPal home page, followed by Call Us and then the Call PayPal Customer Service link.   If you do not win your claim, but funded your PayPal payment with a credit card or VISA debit card, your card provider may be able to recover your money with a chargeback. Please see:   http://www.telegraph.co.uk/expat/4201389/Play-your-cards-with-care-in-online-dealings.html   http://news.bbc.co.uk/1/hi/programmes/working_lunch/4260806.stm ... View more

The transaction does not show in your PayPal account because you have not been paid. The email that you have received is a fake. The fake email used in these phone scams often claims that PayPal is holding the payment, and that it will be released to you when you enter a tracking number for the shipment of the phone. PayPal do not offer any such service.   As you have not been paid for the item, you do not need to worry about refunding the buyer.   If the phone was sold on eBay, you can open an unpaid item case (in the eBay Resolution Centre) 4 days after the listing ended. After another 4 days, you will be able to close the case. eBay will then credit  their fees back to your account, and you can then re-list your phone. Details of the unpaid item process can be found here: http://pages.ebay.co.uk/help/sell/unpaid-items.html   The person in the Post Office who advised you, prevented the theft of your phone and should be highly commended. ... View more

Todd123 wrote: I have read that paypal can only get your money back if it is in the scammers account and they are awear of this so they take it out.   In the past, the PayPal Buyer Complaint Policy covered non-eBay items, and would only refund from money in the seller's account. That policy is now defunct, and PayPal Buyer Protection has been extended to cover non-eBay goods. So, if you win your claim, PayPal will re-imburse the full amount that you paid.   There's a lot of out of date information about PayPal on the Internet. The only thing that you need to read (and comply with) to help win your claim, is section 13 of the current  PayPal User Agreement.   Section 13.3 of the User Agreement, lists payments that are not eligible for PayPal Buyer Protection. If your purchase isn't eligible, but you funded the PayPal payment with a credit card or VISA debit card, then your card provider may be able to recover your money using the chargeback process. Please see:   http://www.telegraph.co.uk/expat/4201389/Play-your-cards-with-care-in-online-dealings.html   NB Do not initiate a chargeback while the PayPal case is still running, as it will cancel your PayPal case.         ... View more

If you try to open an INR (Item Not Received) dispute in the eBay Resolution Centre, you will probably be advised that you have to wait until 3-days after the expected delivery date. Yon can open an INR dispute in PayPal's Resolution Centre immediately, but you will not be able to escalate it to a claim until 7-days after the payment date.   It is likely that all traces of the listing will now have been removed from eBay. In which case, you would have to contact Customer Services directly to open the dispute with eBay. Regardless of whether you use the eBay or PayPal Resolution Centre, you're unlikely to receive a refund this side of Christmas.   If the seller enters a tracking number into the dispute, be careful what you sign for. The seller may have posted some small piece of junk to you, as part of the scam. ... View more

As the buyer might be having problems with their email, it would be expedient to telephone them. You can get the buyer's contact details from here:   http://www.ebay.co.uk/sch/ebayadvsearch/?_sofindtype=9 ... View more

You only incur a fee if you choose to pay with a credit or debit card. Funding the gift from your PayPal balance or bank account is free. ... View more

Contact eBay Customer Services. Tell them what has happened, and that the seller is no longer responding. eBay may give the seller another chance to refund you or will refund you themselves.   In addition, after a case has been closed, eBay still provides an opportunity to appeal the decision:   From http://pages.ebay.co.uk/help/policies/buyer-protection.html   Appeals Buyers and sellers have one opportunity within 45 days from the day the case is closed to appeal the decision by providing the appropriate documentation via the eBay Resolution Centre... ... View more

@wizpunzel wrote:  ... if Paypal were to contact me legimitately, how would I tell the difference? PayPal always include your full name in the salutation at the start of an email - rather than something generic like 'Dear PayPal member'. Also, PayPal would never request sensitive information to be sent over an insecure channel, such as email. ... View more