PayPal Community

Hello @barryj58   Thanks for reaching Community Forum!   There's no option to appeal a case through resolution center. You will need to reach out with Customer Service so they can reevaluate it for you. Log On to your PayPal Account. Click HELP on the top Menu, scroll down to the bottom of the Page and click CONTACT US. Stay Safe!      If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution. ... View more

Hi @mehreenjavaid   Thanks for reaching Community Forum!   There's no option for PayPal to cancel the order for you. We can only file a dispute once you received the item and it was indeed a fake item or not as described. Cancelling an order can only be initiated by the Merchant. Here are information about PayPal Dispute Process. Hope this helps!     If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution. ... View more

Hi @Chandrayee   Thanks for reaching Community Forum!   Chargeback is different from a PayPal Claim/Dispute. A chargeback is initiated by the Card issuer of a Buyer. A chargeback is a dispute outside PayPal. We are not the one who decide with the outcome of the chargeback.  In the case of a chargeback, we’ll negotiate with your customer’s credit card company on your behalf but still, it's the Card Issuer who make those decision. Here's more details about Chargeback and Seller Protection. Hope this helps!     If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution. ... View more

@TarynEmma   TThanks for sharing the case id.    Base with the case id, it was denied because we found out through the return tracking you shared with PayPal that you attempted to return/ship the item to an address which PayPal cannot confirm. In dispute process, we can only  close the case if the Item is returned to the return address which will be provided by PayPal. It seems like you shipped the item to the address written on the package. Most seller is drop shipping their item, so when you shipped it into the address attach with the package there's a chance that item will be returned to you. In order to refute the original decision. You can defenitely appeal the case. Once they will reopen it, PayPal will give you a return address via email. Unfortunately, i cannot reopen the case in my end. You will need to reach out with our Customer Service to reopen this. Most of Customer Service are active via chat or message us option. Please click "contact us" at the bottom of PayPal page. Make sure to include your Case ID to the message you will send. I hope this helps!      Stay safe!    If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.   ... View more

Hi @poisontipped   Thanks for reaching Community Forum!   Base with your statement the case was denied due to incorrect reason of claim. You should've have filed the case as "Item not received" dispute. Unauthorized dispute is applicable if your account was hacked and someone made those fraudulent payment without your authorization. The only way to reopen and appeal the case is through a customer service. There's a limited support on the phone however we have email, message, chat options available for you. Just click the"Contact us" button on the bottom of PayPal Page. Make sure to include the original case  ID that wss provided to you. Hope this helps! Stay safe.       If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution. ... View more

Hi @Cailly. Thanks for reaching Community Forum! If you are paying for goods, item or services, make sure to send it as payment for good and services. Family and friends transaction is not covered by PayPal Purchase Protection. This family and friends payment is literally like a "Gift", once you send it, you cannot dispute it under any circumstances. I don't recomment that you purse this transaction to this type of seller as most seller which has no good record do this so they can get away from responsibility and possible dispute or complaints. Hope this helps! Stay safe! If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution. ... View more

Hello @GlandonR   Thanks for reaching Community Forum!   Your Buyer's Card Issuer filed a chargeback against you. Chargeback isn’t the same as a PayPal claim. The chargeback process is initiated outside of PayPal, between the card issuer and their cardholder. In a dispute over a chargeback, the decision is ultimately made by the card issuer and we don't decide the outcome. Therefore,PayPal and you could not cancel it. Only the Buyer can cancel it and the Buyer need to notify their card issuer that they want to cancel that chargeback. Hope this helps!   If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution. ... View more

Hello @SimplicityUHD   Thanks for reaching Community Forum!   This is indeed a quite lengthy major issue. Lets break this one by one.    Once  the limitation were not lifted, it can possibly put permanent limitation wherein you can only get your money after 180 days. BUT, you can contact customer service to see if you can appeal the limitation as they can lift that up once they are convinced that you did not violated any of the User Agreement.   You can also create a new account to link with your ebay account so that you can still receive future payments from ebay. Call EBAY or PayPal on how to link a new PayPal account.    With the disputes you filed against the seller. If the case will be closed in your favor then it will be swept back into your funding source used during point of sale even if your account is restricted. If you cannot check the status in the resolution center then sorry but you will need to call disputes team to check status.   If you have further question, feel free to respond in this thread and I'll try to respond as soon as possible. I hope this helps!  Stay safe.    If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution. ... View more

Hello @Sk3tch   Thanks for reaching Community Forum!   There's a very small chance for you to reopen an account that was closed proactively by PayPal. They only close an account if you violated/broke the Account User Agreement. Normally, if it is not a major issue, we will just put limitation that can be lifted but if it was closed then it is a big issue. You can still use PayPal, but you have to open a new one. You can also contact Customer Service to get more explanation and reason for your account closure. Hope this helps!   If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution. ... View more