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Payement cancellation and refund request

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New Community Member

Payement cancellation and refund request

So I ordered something’s that have come to £51, however after looking at reviews I noticed that they’re selling fakes and are a fraudulent company. I tried contacting them but they don’t have a number which is suspicious. They have not answered my emails as I had requested for a refund. Because I have no means of contacting them how will I get my refund before the product (if it does come) arrives??
1 REPLY 1
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PayPal Employee

Re: Payement cancellation and refund request

Hi @mehreenjavaid

 

Thanks for reaching Community Forum!

 

There's no option for PayPal to cancel the order for you. We can only file a dispute once you received the item and it was indeed a fake item or not as described. Cancelling an order can only be initiated by the Merchant. Here are information about PayPal Dispute Process. Hope this helps!

 

 

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