Showing results for 
Search instead for 
Did you mean: 

Payement cancellation and refund request

New Community Member

Payement cancellation and refund request

So I ordered something’s that have come to £51, however after looking at reviews I noticed that they’re selling fakes and are a fraudulent company. I tried contacting them but they don’t have a number which is suspicious. They have not answered my emails as I had requested for a refund. Because I have no means of contacting them how will I get my refund before the product (if it does come) arrives??
PayPal Employee

Re: Payement cancellation and refund request

Hi @mehreenjavaid


Thanks for reaching Community Forum!


There's no option for PayPal to cancel the order for you. We can only file a dispute once you received the item and it was indeed a fake item or not as described. Cancelling an order can only be initiated by the Merchant. Here are information about PayPal Dispute Process. Hope this helps!



If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.