Recently, one of my customers claimed a chargeback that the item has not received, 3 months after the purchase.
I supplied PayPal with the tracking no, which proves that item was received within 15 days of purchase. Just received an email from PayPal that the decision was put on buyer's favor.
Is this a joke? I never knew, PayPal scam people like this.
Chargeback is different from a PayPal Claim/Dispute. A chargeback is initiated by the Card issuer of a Buyer. A chargeback is a dispute outside PayPal. We are not the one who decide with the outcome of the chargeback. In the case of a chargeback, we’ll negotiate with your customer’s credit card company on your behalf but still, it's the Card Issuer who make those decision. Here's more details about Chargeback and Seller Protection. Hope this helps!
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