Missing Invoice

[PiccChicc]

Hello, I have a seller who has sent me two invoices. The original invoice didn't show at all... Not until he canceled it did I receive two emails, one telling me he had sent it and I can pay for it by following the link and the second saying it was cancelled. He has resent a new one and again, no email no invoice. What is going on and where can I find the invoice??

[sharpiemarker]

@PiccChicc

Is invoice showing in your PayPal account activity?  Or maybe in Manage Invoices page?

[DPCreations]

An invoice sent by a seller can be sent to a non-PayPal email address where it is not part of a buyer's account.  When you get the invoice there should be a link to make the payment.  As long as the invoice contains ALL necessry details and pictures and also shipping informaton, you just clik the link to make the payment using a credit card or your PayPal account.  The invoice details are what matters in case of a disptute for not as described.

An PayPal request for payment, on the other hand, will got right to your PayPal account and await your payment there.

[PiccChicc]

@DPCreations I am not sure you understand.. Or maybe I don't understand you. There is NO notification of any sort for the second, active invoice. I can't find the actual invoice on my Paypal account either. The original invoice I didn't get any notification, nor did it make itself visible, until after the seller cancelled it. @sharpiemarker I triple checked your suggested areas, and no, there is no invoice in either location.

[sharpiemarker · Accepted solution]

@PiccChicc

There were a bunch of reports of PayPal invoice email not being sent out a few months ago but they died down since.

The  seller also receives a notification when they send out invoices and in that notification has a link to the copy of the invoice that you see. Ask the seller to email you that link instead of canceling and creating new ones on repeat or he/she can send a reminder and see if you get that.  Also check your spam folder.

[PiccChicc]

@sharpiemarker Spam is empty, I have been watching it diligently, but I will let the seller know of your other instruction, thank you.

[DPCreations]

@PiccChicc

You won't find the invoice on your PayPal account as it is not associated with your Paypal account.  You need the information from the seller.

Did you get a second inovice (not a notification, but just an invoice)?

As already mentioned to check your spam email folder.

Other than that ask the seller to resend.

[PiccChicc]

@DPCreations No. He said he sent it, but I have nothing. Thank you for the suggestion as well.

[DPCreations]

Nothing for you to pay if you don't have an invoice.

It does seem strange that the seller can't resend or provide the payment link.