I cannot link any card to the PayPal account.

Ponlapatuser
New Community Member

As mentioned above, I cannot add any of my card except the prepaid one to my PayPal account. It said 'Your card has been declined. Please try a different payment method.' Note: The country is Thailand. 

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4 REPLIES 4

S_Ameen
PayPal Employee
PayPal Employee

Hi @Ponlapatuser 

 

Welcome to the PayPal Community! I am sorry to know that you are facing an issue in adding a card to your account. The addition of a card might have been blocked by our security system to make sure that your account is safe and secure. In this case, please wait for 72 hours to add the card to your account. For further assistance, you can contact us directly by clicking on Contact us at the bottom of the PayPal website. Alternatively, you can send a PM via Facebook or a DM via Twitter.

 

I hope the provided information is helpful to you.

 

Ameen

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LokiDES383
Contributor
Contributor

I'm having similar, yet slightly different issues. Today I got a new prepaid debit Mastercard & unable to link it to my Wallet. When I enter the required information in the appropriate fields, process for identification starts, however I get an error stating: "There seems to be a problem confirming your info with master_card. Try again later."

 

But oddly enough, I did get 4 emails from PayPal, that I added a new card to my PayPal account (ending in XX) as I have tried this 4 times. However when I check my Wallet that card does not show up there. What can be done about this ?

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PayPal_Bindu
Moderator
Moderator

Hey @LokiDES383,

 

Thank you for joining our community forum!

 

I understand your concern about not able to link your Prepaid card. There are some cards that are not compatible to use with PayPal mostly online or virtual cards. Please try clearing cache/cookies and also try using a different browser or device to link your card again. If the issue persists, please reach our to our team by the options listed above to get this solved.

 

Have a great day!

 

Bindu

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.
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Temp20221231B
Contributor
Contributor

Good afternoon. I registered with Paypal yesterday and I can't link a card to withdraw funds from Paypal, I contacted the bank and was informed that there was no request for authorization of cards. Help solve this problem.

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