Yodlee payment verification issues
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I’m trying to send a few payments. PayPal has felt the need to verify these payments through yodlee, but can’t connect to the account information. User name and password are correct. I can send payments via my debit card with no issues, and my bank account is verified by PayPal. I’ve tried using a private window, and clearing everything.
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Sending Money
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I go to try to ad money to play the online lottery in my state and PayPal has removed my linked bank account that has been linked for years so I have to give consent to Yodlee to see all of my transactions and personal business. WTH PayPal? Take this off now!
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Also having this problem; Yodlee will let me try to verify the bank, but then the login section isn't big enough for me to even insert my full username to the bank--can't login because the username is too long?
I've called & made a stink, and they essentially just refunded my fee to use an outside payment service, but this has happened 6x now. Sometimes it works just fine if I wait a day (no pending payments, as mentioned above), and it doesn't seem to happen with payments below $100. Really unimpressed--and for heaven's sake, just increase the number of characters on the username section.
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Having the same problem. I try to pay using my bank account and it wants username, etc and the accounts aren't even mine that they try to connect to. I've used my bank account for over a year with no problems, this just cropped up in the last month. Now it happens every time I want to pay using my bank account and I don't want to pay a $40 fee to use a credit card. It's really ridiculous. It's hard to believe a payments company can survive with **bleep** like this happening. This is so basic...
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In case any one was wondering, months later and the still havent rectified this issue. I have an account setup with the manual process that i tried to send money from and ran into the same yodlee problem as everyone on this thread. I went back and forth with support for a while and they eventually told me to find another way to send money outside of paypal. full case posted below, fair warning, reading it could raise your blood pressure.
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9:50 AM
- PayPal Assistant
the yodlee process is not working, i have tried 3 different times over the past two days and i get an error message each time
9:50 AM
i already tried all of these troubleshooting steps and it still does not work. Can you please have someone reach out to me that can help
11:31 AM
12:11 PM
- Mabel
Checking in again, when can i expect to hear from someone?
6:19 AM
8:14 AM
- Marive
Hi Marive, there is no transaction ID because this issue is preventing me from completing a transaction. I initially tried to link my bank using the yodlee process. when that didnt work, i used the manual deposit verification to link my bank account. Once complete, i then attempted to send money from that account but i was prompted to complete the yodlee process again even though my bank account was already linked. I confirmed that i was using the correct user name and password. tried multiple browsers on multiple devices with cache/cookies cleared and location services turned on and pop up blockers turned off over the course of multiple days
what additional information do you need?
waiting hours between responses is not helping either. i would prefer to speak with someone on the phone to get this issue resolved.
this is why i hardly ever use paypal unless i have zero other options
8:39 AM
9:08 AM
- Marive
What do you mean??? Paypal is forcing me to use yodlee
here is the message i get after selecting the account to send money from
Now and then, a payment needs to be checked before it goes through. We use Yodlee to confirm your bank details and to check your balance and transactions as needed. It's part of how we manage risk and fraud, and it helps you avoid declines. For more info, see our Privacy Statement. Permissions for this option are in your Profile, and you can change them at any time.
then it just times out and says to try again later
if you are not willing or able to fix this then i will not be using your service
here is the message i receive after it times out: There were a few errors in retrieving your data. Please retry after a few minutes. We apologize for the inconvenience.
9:48 AM
10:55 AM
- Marive
as i have pointed out numerous times, the bank account is already linked. can you escalate to a supervisor or higher tier support resource?
10:57 AM
11:07 AM
- Marive
the bank account i already linked. it ends in xxxx
when i try to send money from that account, i get his message
*this message
Now and then, a payment needs to be checked before it goes through. We use Yodlee to confirm your bank details and to check your balance and transactions as needed. It's part of how we manage risk and fraud, and it helps you avoid declines. For more info, see our Privacy Statement. Permissions for this option are in your Profile, and you can change them at any time.
when i complete the password and OOB authentication steps, theres an error message
There were a few errors in retrieving your data. Please retry after a few minutes. We apologize for the inconvenience.
6:30 AM
10:12 AM
- Brendon
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I'm having this problem too! Here is the nonsensical response from PayPal help:
What I sent them: Yodlee reports not being able to connect to my bank, all day long.
4:39 PM
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I've got the same problem. I had been using Fidelity cash account as a means of paying for things thru PayPal and I have been using it flawlessly for almost a year. Then one payment bounced due to lack of funds which 12 hours later was in my account, a second attempt was made and payment was competed.
However since that moment on I'm getting that same stupid message about needing to login to my UMB account.
Here is the problem. The actual cash account is with Fidelity. UMB is only a bank they use as a middle man to transfer the money.
I don't actually have a UMB account because of the way Fidelity has it set up. Yet this stupid Yodlee is asking me for a login and password for the UMB bank!! As I mentioned they are only a middle man that handles the transfer, I don't actually have an account with them, therefore I'm stuck. I can't use me Fidelity cash account anymore because of this.
I called Fidelity, they say everything is good on their end, no issues preventing payment. I called UMB, they said it's not them causing it and they verified I don't have an account with them, that they only provide the money transfer service with Fidelity. Both UMB and Fidelity tells me to call PayPal, it's there responsibility.
So I'm on the phone with PayPal for 1.5 hours and they are clueless, first they never even heard of Yodlee. They finally they said they was going to connect me with the PayPal backend technical support, I said OK and click, that was the end of that phone call.
If Paypal is going to use Yodlee to check that banks are valid then PayPal needs to train there support people to handle issues like this!
Yodlee needs to get their act together and understand the banking structure that I had been using for almost a year with no issues!!
Yodlee, that is NO account, therefore NO login username and password, so why are you even asking for one??????
Very Frustrated,
James
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I'm so sorry James, it IS VERY FRUSTRATING!! Every time I think about how Yodlee wants me to verify my account that is already verified with PayPal I want to scream!! Customer support is anything but helpful. We are not able to use PayPal now and it really is infuriating.
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