PayPal Community

I've got the same problem. I had been using Fidelity cash account as a means of paying for things thru PayPal and I have been using it flawlessly for almost a year. Then one payment bounced due to lack of funds which 12 hours later was in my account, a second attempt was made and payment was competed. However since that moment on I'm getting that same stupid message about needing to login to my UMB account.   Here is the problem. The actual cash account is with Fidelity. UMB is only a bank they use as a middle man to transfer the money. I don't actually have a UMB account because of the way Fidelity has it set up. Yet this stupid Yodlee is asking me for a login and password for the UMB bank!! As I mentioned they are only a middle man that handles the transfer, I don't actually have an account with them, therefore I'm stuck. I can't use me Fidelity cash account anymore because of this.   I called Fidelity, they say everything is good on their end, no issues preventing payment. I called UMB, they said it's not them causing it and they verified I don't have an account with them, that they only provide the money transfer service with Fidelity. Both UMB and Fidelity tells me to call PayPal, it's there responsibility.   So I'm on the phone with PayPal for 1.5 hours and they are clueless, first they never even heard of Yodlee. They finally they said they was going to connect me with the PayPal backend technical support, I said OK and click, that was the end of that phone call. If Paypal is going to use Yodlee to check that banks are valid then PayPal needs to train there support people to handle issues like this! Yodlee needs to get their act together and understand the banking structure that I had been using for almost a year with no issues!! Yodlee, that is NO account, therefore NO login username and password, so why are you even asking for one??????   Very Frustrated, James   ... View more

That works if you used your bank account. I’ve learned one thing not to rely on PayPals money back guarantee. They ignore all these posting about this thief and require you to send it back. I contacted my credit card company and they seem more responsive but in both cases the process is so slow. I paid the $35 to ship it back and get this. I still had 2 days to upload the tracking information but because I reported it to my credit card company, PayPal changed the page so that now neither I or their support personal can upload the tracking information! PayPals process is so extremely frustrating for the buyer!!! ... View more

I have updated information that you might find useful in dealing with these thieves! Even though we all know that this website is set up to deceive, the product review are fake! Try to write a review, submit, refresh the page, your review will disappear!! Based on the the sellers behavior and responses proves the seller is a thief. However PayPal refuses to treat them as thieves and simply give us a refund! Instead they are requiring us to send the cheap items back, costing us even more money and taking the risk that the seller will denied the items ever arrived!! In order for us to prove it arrived we need to send the item back with tracking information! I purchased a cushioned envelope, have mine all packaged up, addressed and ready to ship. My wife just called from the US Post Office and to ship it back with a tracking number, they would not allow us to use just the cushioned enveloped I purchased, I had to purchase a official USPS envelop, then put my envelop inside it costs, then in order to ship it back with a tracking number it costs $35 just for that small envelope!m that couldn’t weigh but maybe a pound at most? Even though I would now have a tracking number, there is still a risk that the seller would deny delivery, or say it was damaged, etc! Another optional way to handle this is to contact your Credit Card company, explain you have been a victim of fraud, tell them exactly what happened, the date of the sale, the amount and the name of the company. I been told them I had a PayPal investigation, but it didn’t matter, they would perform their own review! My credit card company gave me a temporary credit for the full amount, the interest on that amount and any future interest will not be charged pending the outcome of the investigation! They are immediately going to perform a charge back to the vendor and now he has to prove he isn’t cheating us! They will send me documents in the mail that will have instructions on how to upload files and pictures. Now to talk about the receipt! I don’t know about the rest of you but while not 100% clear, my receipt does show the total amount including insurance, has an actual picture of the Electric Branch Shears on the receipt and the description states: The picture of the actual tool is right here, is shows “1” and this description right under the picture. 1 Last day 50% OFF Electric branch scissors-Make Your Gardening Work Easy $65.98 Subtotal $65.98 Shipping Insurance $1.98 Shipping $9.99 Total USD $77.95 NOTE: No where on the receipt, or anywhere in the online order does it say anything about manual hand shears and Electric Travel Adapter, or does it show $8" PRUNING SHEARS Normal Version for $74.98, which is apparently what they changed the listing to show! It was like $39.95 when I purchased my Upgraded Electric Branch Scissors!! So if you want an alternate method to fight this thief, turn to your credit card company instead of relying on just PayPal buyers protection!! I’m using both methods, surly one of them will get my money back from this thief!! PayPal is obviously protecting the seller and not the buyers!! Otherwise it wouldn’t be requiring us to send back is worthless junk and spend $35 to do it so that we can have tracking number verification! If they were protecting the buyers they should have believed the proof we provided, that the seller is a thief and PayPal would give us our money back without requiring us to return this junk, and they would prevent the seller from doing business with PayPal anymore!! I hope you find this information useful ... View more

PayPal, PLEASE pay attention to all these postings about this issue and STOP allowing this thief to get PayPal payments! Protect your customers! PayPal is the only method of payment this thief will accept (probably because they know they can get away with it, without being punished by PayPal). This is one of the main reasons I hate it when companies make customers with issues use community forms to address their issues Com instead of True customer support. I have never seen any responses or replies by actual PayPal representatives. We all should be given refunds without having to send back the cheap junk this guy shipped to us and he should be shutdown. ... View more

So sorry to hear yet another person was scammed! I even referenced that many others were having the same issue and told PayPal what to search for in the community! That is the trouble with community customer service is all of us customers are talking among each other but the real people the matter the PayPal people that make the decisions aren’t even paying attention to this. Otherwise they would re-issue a refund you’re supposed to have buyer protection and wouldn’t force us to spend or harder and money to send back a bunch of crappy tools this guy sent us to try to rip us off. Besides who’s to say he’s actually going to admit that he got them back when we when we ship them to him he might say something like they got lost or they were damaged in shipping who knows what I want. I’ll tell you one thing this was an expensive lesson but I sure have learned a lot on what to look out for next time. I wish you all the best! ... View more

At least you got a reply! Did you email their main Customer Service address which starts “ Dgitaralden”? When I tried that address the email bounced back stating the account had been disabled. Did you make absolutely sure you clicked on the electric upgraded version? I know for sure I did!!! Did it reflect the Electric Branch Scissors in you receipt? Mine did including a picture of the item! The seller is a Thief!! No matter what you click what we got is the only thing he will ship! They put the manual shears in the listing only so he can claim people picked the wrong item and so he can have proof he shipped something and that it arrived based on a very real tracking number! The fact that our receipt shows the correct item is where he **bleep** up! I did also submit a PayPal claim. You would think with this many PayPal customers having the same issue they would simply give us our money back or they would tell the seller to ship us the correct item, the item we actually paid for and prevent the seller “Thief” from using PayPal. Instead they say they got a response from the seller and I have to return it for a refund. They gave me the return address and I will ship it back to them. Return shipping address <removed>  China Once it arrives PayPal had better give me a full $77.95 refund! Even if PayPal does issue me a full refund I will still loose money on paying for shipping it back! My further research found a lot of websites out there set up exactly the same way!! Offering ridiculously low prices for it and mixing in either manual shears like we got or replacement blades. All of them only have a gmail for customer service, no phone numbers. They also are stating that they have excellent customer service (what a joke)! They also state, if you aren’t completely satisfied a 100% money back guarantee, yet at the same time saying that our money is protected by PayPal!! They are showing the same tool in multiple different colors and brand name! I will continue posting my results. Something is that is a total lie about their website is the product feedback!! All the feedback shown for the ridiculous is all 5* and one 4* (all most unheard of for a product. Additional proof that their feedback is a total lie is that you can’t leave any! I tried to leave several, first was a 1* with truthful comments about being scammed! The website acted like it took it and showed me that it had been posted! However refresh’s the page and it’s gone! I even tried to leave a 4* and it wasn’t saved!!!! Their feedback system is nonfunctional, only their with good reviews showing to trick the buyer! I will post the results of my PayPal claim. ... View more

This is my current reply. I wish I would have read this prior to making my purchase! took me for $77.95! Of course I have to figure out they were a scam after the purchase! I have reported the issue to PayPal and created a claim, but thought I would tell my experience to the community including things to watch for. EQUAITSH had everything set up to be so believable! There is actually someone at the other end of this scam, thieves! I have become handycapped in 2016 and lost the ability to walk and now get around in a wheelchair and power chair. I purchased the Salem Electric Branch Scissors from them in January. I thought these would help me with some yard work. I waited and was excited when the tracking information showed that it had arrived! I was expecting a medium size box but when my wife checked outside our front door there was nothing there. She checked the mailbox and there was a smaller size box, checked it against the tracking number and it was the correct box. I thought no way could that tool fit in this box! I opened the box and what I found was a cheap $10 set of manual garden shears and a Electric Travel Adapter (overseas model, not USA)! It was only then did I realize the website was a scam and the people running it thieves! In hindsite and looking closer I should have known. Clues it was fake: 1) Prices to good to be true! The Electric Scissors were listed at $77.95. I didn’t research it but these are normally $299. 2) A timer that counts down and when it reaches 0, the prices go back to normal! It’s fake! Close the page, open a new one and go back to that page and the timer starts over again! 3) A few pictures of manual garden shears mixed in with the Electric Scissors. Additionally at the time the manual shears was $39 and referred to as “Normal Version” and the Electric Scissors with two batteries as “Upgraded Version” ! I made 100% sure I choose the Upgraded Electric Scissors with Two Batteries for $77.95. Now when I visit the page it is showing them to be $149 and the manual to be $39 and the Electric ones are sold out! 4) No Customer Service phone number yet they stated there business hours and feel free to contact us anytime during normal business hours. 5) All they had for customer service was a total of 3 different email addresses which are as follows and the response I got! Main: “ <removed>”; Bounces back as account disabled! Second: “<removed>” ; Does not bounce back, but after several attempts over many days, no response! Third, the one PayPal has: “<removed>” ; Does not bounce back, but after several attempts over many days, no response! 6) This tool is listed under several brand names Salem, Koham, Komok, Wonder Master, etc, different colors Blue, Red, Orange and Yellow. About 50% of the listings I found are legitimate (around the $299 price point) and 50% are fake scam websites just like EQUAITSH! 7) ALL OF THESE SCAM WEBSITES ONLY USED ONE METHOD OF PAYMENT, PAYPAL! None of the ones I found accepted payment directly through credit card companies! I did file a claim with PayPal and I hope since I am not the only person reporting this they will refund me the $77.95 that EQUAITSH stole from me! Plus I included my receipt which not only showed that I purchased the Electric Branch Scissors with two batteries, but it also included a picture in the receipt, plus I included a picture of what I actually got from EQUAITSH! I will follow up without a response to this once I have the results. Maybe it’s just me being paranoid, but I don’t see how common thieves could be this good, setting up fake companies, multiple fake websites, collecting your money, send you product even though it’s not the correct product, etc. This seems more like an effort by a group of skilled individuals, website designers, logistics, billing, possibly hackers involved too. We already know the China has been accused of hacking election results and other headlines. Is it possible that the could be the same organization behind this, trying to steal money from anywhere they can for the Chinese government? Sure makes me think it could be a possibility!</REMOVED> ... View more