Sent money to the wrong E-Mail and cancelled it

leonard00
Contributor
Contributor

I sent money to an E-Mail that doesnt exist, cancelled it right after that. The money still got deducted from my account. Will I get my money back?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@leonard00 

 


Gosh you were lucky, if that mis-spelled email address was valid to another person you 'may' have lost your money !!
Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.



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kernowlass
Esteemed Advisor
Esteemed Advisor

@leonard00 

 


Gosh you were lucky, if that mis-spelled email address was valid to another person you 'may' have lost your money !!
Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.



Advice is voluntary.
Kudos / Solution appreciated.
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leonard00
Contributor
Contributor
Thank you for your answer. So that means I'll get my money back in a few days, as I already cancelled it?
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PayPal_Ayesha
Moderator
Moderator

Hello @leonard00,

 

Welcome to PayPal Community Forum and thank you for posting!

 

I understand your concern about payment being sent to an email that doesn't exist. Please be informed that all the transactions are subjected to review. If there are any issues found, the transaction will be reversed back to the original payment method. Since the payment was sent to a non-existing email address, the payment should be unclaimed or pending. and as the payment was cancel the funds should be reversed back. Here's the Help Center Article to know more information. If you need any help regarding the same, please reach out to our customer support team through the available contact options on our website.

 

Regards,

Ayesha


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