Refund not received into bank account - anyone know how to report this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I received a large refund from AirBnB through my paypal account. On paypal, it says the money has been transferred to my bank account and shows as "completed". However, I received another refund on the same day that appeared immediately in my bank account. A week later, this refund still hasn't appeared.
I called my bank and they said there is no refund pending. I have NO WAY of reporting this to paypal as every time I mention to their robot it's about a "refund" they give me the same spiel about it taking 5 working days but then no option for speaking to a real person if it has been LONGER than 5 working days and I have received CONFIRMATION from my bank it is not pending.
Any help would be really appreciated because I really need the money 😞
- Labels:
-
Receiving Money
-
Refunds
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I know you are the one waiting for a refund, try reading my post again !!
Secondly I did not copy/paste from any article as I wrote that macro myself.
Lastly I could give you other options on what has happened but as I am unhelpful and just copy/pasting (not) then guess I won't bother.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey, sorry to hear that it happened to you. Recently, I have encountered the same problem as you with the Airbnb booking. Do you mind sharing if your problems got resolved or anything because I have waited for 2 weeks for the money refunded to my bank account. I called the bank and they said there are no any pending refund amount to my bank account. Really appreciate if you could share your experience.
Thanks 😄

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Paypal Customer Service destroy my chances in getting full refund in Reporting
- South Africa in Transactions
- I didn't received money in my bank account, please solve this issue in Transactions
- Business account verification: Sorry, something's not right. Please try again later. in Managing Account
- Limited accounts in Security and Fraud