I received a large refund from AirBnB through my paypal account. On paypal, it says the money has been transferred to my bank account and shows as "completed". However, I received another refund on the same day that appeared immediately in my bank account. A week later, this refund still hasn't appeared. I called my bank and they said there is no refund pending. I have NO WAY of reporting this to paypal as every time I mention to their robot it's about a "refund" they give me the same spiel about it taking 5 working days but then no option for speaking to a real person if it has been LONGER than 5 working days and I have received CONFIRMATION from my bank it is not pending. Any help would be really appreciated because I really need the money 😞
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