Payment on Hold - Released

[hwebgroup]

Hi! I had a payment on hold because I am new to PayPal, so customer service told me my payment would be released from hold on 04 August 2023, 3:36AM PDT. However, that time has passed and the transaction no longer shows on hold, but I do not see the money. Am I missing something? Thanks for any guidance.

[kernowlass]

@hwebgroup 

Was it auto withdrawn to your bank account?

[hwebgroup]

No, I do not see it in my bank account.

[PayPal_Ayesha]

Hello @hwebgroup,

Welcome to PayPal Community Forum as a new member and thank you for posting here!

I am sorry to know about the payment hold on your account. I know how important it is to have funds at the right time. PayPal may place a hold on funds for a variety of reasons, but you may have options to help release the funds sooner than the standard 21 days hold time. Here's a great Help Center article on Why my Payment is on Hold. You can also visit this Help Center article for details on How to Release my Payment on Hold.  Since, it was told that payment would be released, please reach out to our PayPal Customer support team through the available contact options on our website to trace the funds. Support is also available on Facebook or Twitter. 

Regards,
Ayesha