Refund payments on hold when my account is permanently limited

[Anastasiia_t]

Hey all!My account was permanently limited without any explanation. But my biggest problem is that my customer by mistake paid twice and I cannot find the way to issue refund to his payment as it is on hold. Do you know if there is any solution to it? And I would gladly refund all the money to the customer if I could but now neither me neither my customer have the funds as they are on hold and completely frozen.

[kernowlass]

@Anastasiia_t 

You can either phone customer services and ask them to issue the refund for you.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

OR your buyer can open a paypal dispute to get their funds back.