Hi
Most the steps in URLs isn't available in the payment and support is already confirm that the account is Ok and no wrong in the payment.
Dear Nassr [removed],
Thank you for contacting PayPal regarding Your pending Transaction
I'm deeply sorry to find out that You have a transaction that you have made that is currently pending from our security system due to security reasons.
I would like to take this opportunity to thank you for being a valued customer.
In the meantime I have reviewed your account and I can confirm that you have done a transaction as a guest payment using your card ending with XX13 for the amount of 220.00USD and this transaction is pending from our security system due to security reason.
Nothing to worry, I would love to provide the best and accurate information in rectifying this through email. I understand some process is bit confusing and I'm here to clarify things.
Please be advised that PayPal applied a highly sophisticated method to review payments details to make sure that they are compelled to the international and local financial laws; that we need to adopt.
That is why certain payments go through the review phase that take 72 hours in maximum terms. This policy is beneficial to your account in the sense that all your processed payments are being cleared safely to your account. This decreases the risk of applying certain restrictions to this business account associated to the selling activities you are making.
The verification process serves to safeguard the credit card or PayPal owner against identity theft, fraud and unauthorized payment. Hence, it is required for the information provided to be verified for accuracy and legitimacy as part of the standard security check for all online transactions.
Holding certain payments helps to prevent losses, by keeping your money secure. It also makes buyers feel safer and more likely to return and purchase again.
And for that Reason, I highly advise you to ask the receiver to contact customer support from their side to check also if there is anything that can prevent the going of this transaction from both Side Since we don't have the visibility to their account.
As It is a combination between two Parties and two accounts eligibility to proceed with the transaction .
I really wish that I have the chance or the Option to speed up or Update the transaction as it is pending Internally from our security system .
I count highly on your Understanding and Patience.
I hope that you are satisfied with my explanation. I regret any inconvenience this may have caused please do not hesitate to contact me again. I will be more than happy to assist you.
Thank you for contacting PayPal. If you require any further assistance, you can contact us by clicking Help&Contact at the bottom of any PayPal page. We are available by phone and email Sunday to Thursday from 6:00 AM to 5:00 PM GMT.
If you contact us by email, we may try to reach you by phone for a better service. We can assist you in English, Arabic or French on the phone.
