On Hold

Seringayle
Contributor
Contributor
Hello. This is my first time experiencing this that the payment was on hold. Its says it will be on hold for 21 days. I tried to update the shipping status and now it says I will get my money within 1 day delivery. Does that mean I will really receive it within 24 hours?
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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@Seringayle 

 


Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.


https://www.paypal.com/ph/cshelp/article/new-paypal-account-%E2%80%93-payments-on-hold-and-accessing...

 

https://www.paypal.com/ph/cshelp/article/why-is-my-payment-on-hold-or-unavailable-help126

 

https://www.paypal.com/ph/cshelp/article/how-can-i-release-my-payments-on-hold-help129


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Seringayle
Contributor
Contributor
Do my customers need to click on Received on their end? It's a service not a product and the service has been already worked on. How do I expedite this? 🥺
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Seringayle 

 

If you marked it as for a service then the buyer may be able to see the option to confirm receipt, if they have that option and use it then funds may be released 7 days later, if not then its 21 day.


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Seringayle
Contributor
Contributor
My client couldn't see that option to confirm receipt. 😭 OMG. I will never use paypal again.
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Seringayle
Contributor
Contributor
Will it be released within 21 days for sure? I think I just need to wait 21 days. Im worried that it might be blocked as Im reading some related articles where Paypal blocks it after 21 days
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Seringayle 

 

Why would paypal block it???

The new seller hold is perfectly normal and we have all been through it.

Why not read the links that I posted in my above post..


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