Money holded over 30 days, no paypal contact

hemi427
Contributor
Contributor

Hi, I've received some money and they are being kept on hold over 30days now. I provided tracking for customer etc. Im unable to reach out for any Paypal contact or replies for my msg. Anybody know how this can be solved?

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2 REPLIES 2

hemi427
Contributor
Contributor

Thank You for replies but nothing I didnt know already. Once I click at transaction to mark as SHIPPED (earlier I marked as proceesed)  I get this screen:
https://snipboard.io/qBYv42.jpg
and in the transaction list it looks something different:
https://snipboard.io/9iRApP.jpg

Money are release after SHIPPEd or PROCESSED? if processed then I've never received any money 😕

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