I keep getting an error message Sorry, we couldn’t confirm it’s you

[indiatrauma]

I keep getting an error message "Sorry, we couldn’t confirm it’s you" despite just trying tse,d money to the same people i have been sending them money for a whiiiile , my phone number and ID and adresse  and everything else are good and condirmed i just get this porblem this morning , tried contacting support and its always "there are no agent"

[kernowlass]

@indiatrauma 

Are you using a VPN at all?

[indiatrauma]

Nope , didn't do anything different , just logged in like normal  and tried to send money to a friend (we have been doing transactions for a while) and just like that i've got this problem

[PayPal_JonK]

Hi everyone! Thank you for visiting PayPal's Community Forum. Thank you @kernowlass for your help on this post, we appreciate all your time and experience.

@indiatrauma, I'm sorry to hear you've been receiving an error when trying to send a payment through PayPal. Have you tried clearing your browser's cache and cookies? If that doesn't work, please reach out to our Customer Support teams for assistance. 

Best wishes!

 - Jon K