Error message when trying to make a purchase on a website
Vicky2005
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Posted on
Nov-13-2023
08:27 AM
Error message 401 displaying when trying to make a purchase with my PayPal
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Sending Money
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PayPal_Ayesha
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Nov-17-2023
01:15 AM
Hello @Vicky2005,
Welcome to PayPal Community Forum and thank you for posting!
I am sorry to know that you're having issues while processing a payment and I understand this can be frustrating. As per the information that you're shared, it is possible that this might be due to technical glitch. In this case, I would recommend you to clear cache and cookies or try using different browser or device to see if that works. Here's the Help Center Article to know some of the reason why the payment may get declined.
I hope this information helps,
Ayesha
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