Error message when trying to make a purchase on a website

Vicky2005
New Community Member
Error message 401 displaying when trying to make a purchase with my PayPal
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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @Vicky2005,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues while processing a payment and I understand this can be frustrating. As per the information that you're shared, it is possible that this might be due to technical glitch. In this case, I would recommend you to clear cache and cookies or try using different browser or device to see if that works. Here's the Help Center Article to know some of the reason why the payment may get declined.

I hope this information helps,
Ayesha
 


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