problem with a refund

[Nympnes]

I have problem refunding a canceled item because i don't see it on paypal, but in bank app i can see that i used paypal for it

[kernowlass]

@Nympnes 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.
If that was the case then you would need to contact your card issuer to dispute any issues with the purchase.

[kernowlass]

@spmario94 

This is an English speaking forum.

[PayPal_Bindu]

Hey @Nympnes,

Welcome to our community help forum!

Thanks for the help @kernowlass! Sorry to hear about the refund issue. As @kernowlass mentioned, it’s likely that your purchase was completed through guest checkout. A guest checkout transaction happens when PayPal is used as the payment processor, however you may not have logged in to your account to perform the transaction. 

If there's any issue with the purchase, our purchase protection policy covers the payment and helps you to get refund if certain requirements are met. Please check your inbox to see if you have received any email or receipt from our end related to this purchase and reach out to our support team to submit a refund request. You can reach out to our team through the available contact options at the bottom of PayPal page or message us through Facebook, Twitter or Instagram pages.

I hope this information helps,

Bindu