preauthorized payment not complete
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Labels:
-
Refunds
-
Transaction Inquiry
![Moderator Moderator](https://www.paypalobjects.com/webstatic/icon/pp32.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @acooc,
Welcome to the community and thank you for your post!
I do understand your concern with this. When you attempt to make a payment, the amount can be temporarily charged to your bank/card. This is an authorization charge.
As you did not complete the transaction, your order with the merchant would not be processed. Therefore, the temporary charge will be removed from your bank within 72 hours.
It will not show as a refund as the funds were only temporarily placed on hold. The transaction should just be removed from your online banking. This is normal practice for online payments, so no need to be worried if this happens again.
I hope this helps!
- Rachel
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Rachel,
Thank you for your response.
It has now been a week. The notification in PayPal has been removed but I do not see funds enter my bank account...
The only proof of transaction is from my bank statement... so I don't know.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am also having this issue, it's been 3 weeks and I cannot get anyone from PayPal to explain why they need to hold my funds for 30 days for a purchase I did not complete. I will think twice before using them after this. It's ridiculous.
![Moderator Moderator](https://www.paypalobjects.com/webstatic/icon/pp32.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @awni123,
Thank you for visiting the Community Help Forum!
I understand your concern about the preauthorized charge in your PayPal account. When you attempt a payment, the amount will be charged temporarily to your bank/card and the same will be in pending status in your PayPal account, As the payment wasn't completed, any temporary hold on your bank/card will be released in few days and the pending charge will get dropped too. You can learn more about pending authorizations here : What’s an “authorization” and can I cancel it
You can contact the merchant to cancel the pending authorization and you can see the seller’s contact details in the activity page by clicking on the pending transaction. If the seller is not able to cancel it, the authorizations will get voided automatically in 30 days.
Hope this information helps,
Bindu
![](/skins/images/7E5164EB81F8D9C49ECAF3E2A7A26B2B/responsive_peak/images/icon_anonymous_message.png)
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Unable to stay logged in and complete a payment in Managing Account Archives
- Payment online issues with retailers in Transactions Archives
- Payment impossible due to invalid content-security-policy ravelry in Transactions Archives
- VRBO Payment query in Transactions Archives
- Fees to take the money cashdraw in Transactions Archives