payment problem, no data in paypal account about transaction

[Santino5]

Hello Paypal Community

I have a strange problem now. I made a payment, the amount was debited from the bank account, but no data in the PayPal account about this transaction and no email from PayPal.
There is no information about this payment in my PayPal account.However, the entire amount was debited from my bank account. I don't know what exactly the problem is. What should I do now to solve the problem?

Thanks for any help answer

[PayPal_Olivia]

Hi @Santino5,

Thank you for posting your question in the Community Forum, and welcome! I understand your concern with the absence of the payment information in your PayPal account, and I'll be happy to shed some light on things.

It sounds like you made a guest payment. At the time of the transaction, if you choose to enter your card information directly rather than log in to your PayPal account, it will not be registered to your account's history. Only the transactions completed through your account after logging in to it will show in your transaction activity. You would have received a receipt email for the transaction, however. Please check all your email folders including your junk or spam folder. 

I hope this information is a help to you!

Olivia