money on hold: extremely worrying

[Barbanica]

My ant sent me money 8 days ago, but I cannot use them as they're on hold and that's extremely bad because that's the only money I've got at the moment. Please, could you help me with this? Barbara

[sharpiemarker]

@Barbanica 

There are two methods to release money sooner depending on what you see on your screen:

Method 1:

Recipient has to change the order status or add tracking: 

1. Go to Activity. 
2. Find the transaction to update, then click Get your money. 
3. *If you sold a product, select Product to add tracking information or print shipping label directly. 
4. **If you received payment that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status. 
5. Click Submit. 

*Use one of our approved shipping carriers and we’ll release the hold 24 hours after the courier confirmed delivery to the buyer’s address.

**Recipient will get their money 7 days after confirming the order status as Completed.

Method 2:

If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.

In some markets, the transaction can be marked as "shipped" or "processed" to gain earlier access to the funds. Here's how to mark your item as “shipped” or “Processed” in the Transaction details.

1. Log in to your PayPal account.
2. Go to Activity page,
3. Click the transaction to update.
4. Click “Add tracking info” button.
5. Click the Order Status menu and select “Processed”  or “Completed” if shipping is not required.

Then, after 48 hrs of doing either methods above, ask Sender to ‘confirm receipt’ when the option is available, here’s how:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

This hold happens if:

- sender forget to select friends and family option when they pay

- sender cannot send a friends and family payment, only goods and services payment.

- immediate release amount has been exceeded for the month

- your account is new at receiving goods and services payments

- haven’t received payments in a long time or unusual activity for your account

- because PayPal detects high value or highly risky transactions

- change in products/services being sold

- received numerous complaints, disputes from customers or other users