unable to authorize your card transaction decline

yousefodeh
Contributor
Contributor

my paypal says "Sorry, we weren't able to authorize your card. Please choose another way to pay" even after i removed my card and add it again multiple times , happened to me like 6 days ago when i bought the game Escape from Tarkov (xsolla transaction) but it accepted the paymen after few tries , however im trying to buy the same game with the same transaction again but its not working

can i get some help please

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1 REPLY 1

PayPal_RachelK
Moderator
Moderator

HI @yousefodeh,

 

Thank you for your post.

 

I do understand your frustration. Based on what you have explained, it sounds like your payment attempts are being declined by your card issuer. Typically, when the payment is being declined by PayPal it would state that in the error message. I would suggest you contact your card issuer to work out any issues with them directly. Once you have done this, please try making the payment again. 

 

I hope you get this sorted!

 

- Rachel 

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