When will Paypal send the refund to my bank? (Envato refund)

joyjoya
New Community Member

I paid an annual subscription to Envato by accident and got a refund of $164.58. The activity showed it's complete, but I have not received anything.

 

When will the refund reflect on my account and which account will it be? The main concern here is that when I accidentally paid Envato, an amount was deducted both to my Paypal account and linked bank account. I've sent a ticket to Paypal since last 22nd of September. Not one response in the Message Center still. Paypal says I cannot file a case in its 'type' of transaction.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@joyjoya 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
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