Unable to send money through Goods and Services option

[Leontin]

Hello, so when I go to send money as Ive done many times before I fill in the address, the amount and then usually get to choose between Friends and Family or Goods and Services. But today I tried and with this German address theres no choice, I can only "Sending to a friend" as "Purchase Protection doesn't apply for this payment".

I asked on the phone and they just suggested the country doesnt allow for Purchase protection when sending money, but Im pretty sure I have done this to Germany before.

Thanks for the help,

Leon

[PayPal_Ayesha]

Hello @Leontin,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're unable to find options to send money through Goods and Services options. As per the information that you've shared it is possible that the payment option is not reflecting due to a technical glitch. In this case, I would recommend you try again at a later time after clearing the cache and cookies or try using a different browser or device. 

Regards,
Ayesha

[Leontin]

Okay, Ive now tried again a few days later using a different browser. Still the same issue. Are certain accounts locked to only receive friends and family payments perhaps?

Best Regards,

Leon