Sorry we can't confirm that it's you!

Brilliantmindsx
Contributor
Contributor
Anytime I try to make a transaction with my account, an error message "sorry we can't confirm that it's you!"
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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @Brilliantmindsx,
 

Welcome to the community forum and thanks for posting!
 

I'm sorry to hear about the trouble you've had recently with your account. Payments can often be blocked or declined if we detect any unusual or suspicious activity. We decline some payments to help protect you from any possible fraudulent activity. If you've verified that there are no suspicious charges in your account, please try the payment again at a later time.
 

Regards,
Ayesha


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