money I canceled

Roberto156
Contributor
Contributor
I sent money to the person he didn't receive it but the money was given as sent after the time to It seems like pending, I canceled but so far I haven't received it.
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Roberto156 

 

Sorry your post is confusing....

 

you said payment was SENT

then you said it was PENDING

then you said you CANCELLED IT.

 

So can you confirm what exactly happened? 


Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Ayesha
Moderator
Moderator

Hello @Roberto156,

Thanks for contacting us and welcome to our PayPal Community Forum!  Thanks @kernowlass.

I understand your concern in this situation. If you've successfully canceled the payment, the funds debited will be refunded to the original funding source. You can check the status if it shows as canceled on the PayPal activity page next to the transaction. Your card or bank issuer will take some time to post the credits and the time frame varies depending on the funding source used. You can refer to this help center article for refund timeframes and all about refunds. If you do not receive the refund within the time frame for your funding source, then I would recommend contacting our customer support team through the available contact options on our website.
 

I hope the issue gets resolved soon. 
Ayesha
 


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