Sorry this recipient can’t accept personal payments

[Eitan461]

A cashback company is trying to send money to my PayPal account, and they get this error: "sorry this recipient can’t accept personal payments".
Can you help me to solve this problem?

I contacted PayPal 10 days ago, but I didn't get an answer.

[sharpiemarker · Accepted solution]

@Eitan461

There are certain countries that cannot accept personal payments; commercial or export related payments only.

See the url below to check what PayPal account features countries have available:

https://www.paypal.com/cgi-bin/webscr?cmd=_display-country-functionality-outside

[Eitan461]

@sharpiemarker

If I understand right I can accept personal payments.

[Oregon11]

Hello @Eitan461,

As Sharpiemarker wrote—neither PayPal Business accounts, nor, PayPal Personal accounts in Israel, are able to send or receive Personal (Friends & Family) payments. Israel based accounts are only able to send and receive payments related to Goods & Services.

Here is a PayPal Israel link with details on fees, (notice the omission of Personal payment fees).

https://www.paypal.com/il/webapps/mpp/paypal-fees

[cleehain]

Is this true for Cambodian Paypal accounts also?

[kernowlass]

@cleehain 

Sadly so.........

Paypal varies a lot country to country and can only offer the services that the banks / governments of that country allow it to offer.
There are quite a few countries unable to receive paypal payments.

https://www.paypal.com/ga/webapps/mpp/ua/residence-full

[Aflsan]

I am experiencing the same. Someine is trying to send me money from the US to UAE but he is getting this error as well. What could be the issue??

[Michellevdwurf]

What was the solution?

[adrnxpl]

@Aflsan I have the same Issue here at UAE, how do we solve this problem?

[PayPal_JonK]

Hello @adrnxpl, 

Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a specific payment type on our service. Unfortunately, it doesn't look like you're able to receive personal payments domestically, but you are able to send them to recipients where available. I hope the following article lends a bit more guidance as well: What are the payment types when I send money?

Best wishes!

 - Jon K