Sorry About the Wait error message?

Shellhead907
New Community Member

I sent money to someone I regularly send to, bout 1-2 times per month. I received an error message "Sorry About the Wait - Looks like we are having trouble connecting you right now." I tried again, same error message. I switched from wifi to phone data, tried twice more and got the same error message. I did get an sms from my bank linked to the account regarding this transaction and to confirm, which i did confirm the transaction was legitimate. I called the bank, and checked on line, the money was taken from the account. PayPal, though, shows no record of the transaction, and the recipient says money has not been received.  Any ideas?

Login to Me Too
1 REPLY 1

PayPal_Donna
Moderator
Moderator

Hello @Shellhead907

 

Welcome to the PayPal community and thank you for your post.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.


-Donna

 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.