Refund

[Ellend69]

I purchase something with PayPal using my debit card but that debit card is no longer in use, how do I get my refund still?

[kernowlass · Accepted solution]

@Ellend69 

If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.

[Ellend69]

My new card is connected to my same account as my old card

[kernowlass]

@Ellend69 

ok

[Rosalind110]

In my case my Paypal account is showing the refund from the retailer as paid to an expired debit card, for which I have a new card, but, 6 working days later, it hasn't appeared in my bank account and my bank says they have no record of it. Both the bank and Paypal say that the fact that the expired and replacement debit cards are  associated with the same bank account (which I've had for over 50 years) means that the refund should go though without a problem.  Could it be that I just need to give it more time to go through?

[kernowlass]

@Rosalind110 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/uk/smarthelp/article/FAQ1212