Received payment but not showing on balance

ronhi
Contributor
Contributor

I received a payment which i showing in the summary as it should but my balance is zero. Not sure what the issue is. Please help

Login to Me Too
588 REPLIES 588

scubagaskets
New Community Member

Hi there,

I have an online shop, and yesterday (30/5/21) I got 2 orders that are shown as paid by PayPal but in my PayPal account the balance is zero. I don't know if i should ship the orders or not. The customers are waiting for their order. Did anyone else had the same problem?

regards 

Nicolas 

 

Login to Me Too

alandpete
Contributor
Contributor
I tried everything at that link and got nowhere. Why can’t PayPal just make it available? I’m in this community using the identity that is secure enough to pay for things. Just make the money available.
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@alandpete 

 

If you can't release it then you have to wait the full 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

alandpete
Contributor
Contributor

For Australian accounts it says only 2 days. I'm still confused. The money was deposited into my account on April 23. I have a balance of zero. I click the link limitation message and get a response advising we have all your information and still nothing happens. Since April 26 I have used PayPal to make seven payments. I want to transfer that credit to my bank account and just don't understand why I can't. What does PayPal actually want from me? There's nothing in the resolution centre. 

Login to Me Too

Rajeev8
Contributor
Contributor
The payments were sent to me by clickworkers. Which has not yet reached my paypal account.
Login to Me Too

aakarshth
New Community Member
I've reveived paypal email about recieving money but it is not reflecting in my paypal account.
Login to Me Too

Temp20231023AE
New Community Member
My account says payment received yet the account balance still says 0 why is this happening?
Login to Me Too

cradubrv
Contributor
Contributor
Same, payment shows received, balance zero.
Login to Me Too

a_alsayegh20
Contributor
Contributor

I just received a couple of payments which were pending and I accepted them, and coverted currencies, but its not showing in the paypal balance???? also, there is one transaction that is pending everytime I accept it the transaction it takes me back to the activity list, and accept the transaction again? why is that happening?

 

Thanks.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.