Purchase declined by Paypal, no record in Paypal, how can I check ?

unassigned
Contributor
Contributor

I made an online purchase with Digi-Key.

12 hours later, Digi-Key email me to say "your PayPal account could not be authenticated and payment was declined...... please contact PayPal to resolve the issues with your account and then let us know how to proceed"

 

There is no record of this attempted transaction with PayPal.

So how do I resolve this issue when there's no apparent mechanism inside Paypal.

thanks in advance, everyone.

 

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @unassigned

Welcome to the PayPal Community! I'm sorry to hear a recent payment attempt is not going as expected. I was able to dig up a Help Center article you may find useful: Why was my payment declined?

I hope that helps!

 

 - Jon K


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