Prorated refund on shipping

[Getalife81]

Hi I have bought 3 items from a seller. Shipping cost is $15 for all 3. One item is defective. Why did PayPal only refund the item cost plus a less than pro rated shipping refund? Shouldn’t it be $5 instead?

[PayPal_Meghan]

Hello @Getalife81,

Thanks for stopping by the Community!

I'm sorry to hear about your negative experience with a dispute. Please reach out to our Customer Support if you have any questions or concerns with a refund. You can also reach us on Facebook Private Message or Twitter Direct Message.

I hope this is resolved soon! 

- Meghan