Cannot send response to resolution center

[Mrco]

Resolution center is asking me to send an item back to the seller for refund but shipping costs (from Finland To Czech) are almost the same as the value of the refund, the difference is only 1.80€!

Cannot answer to paypal unless providing tracking number.

So how can I contact them to tell sending the item back is pointless?

[kernowlass · Accepted solution]

@Mrco 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Mrco]

Thanks for this, so cannot do more with paypal. 100% satisfaction is not guaranteed.

I will think about contacting my card issuer.

[kernowlass]

@Mrco 

Even card issuers have terms and conditions and deny some claims especially if it involves buying tat from China/ Asian countries unfortunately.

But yep always best to check and see if they can help you.