Payments not being processed, been more than 21 days

jalacooo
New Community Member
So it doesn’t make sense to me. I sell clothes on depop and have my paypal connected and have made 3 transactions. Yet my first transaction was November 26th and I still haven’t received my payment. The money is still pending and has a clock to it, it’s not even on hold. Somebody inform me on what this means thanks. It’s been more than 21 days and money is just sitting in the account.
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1 REPLY 1

shan06
PayPal Employee
PayPal Employee

Hi, @jalacooo 

Thanks for your post and welcome to PayPal community!

I'm sorry to hear that your funds are on hold for more than 21 days. Typically, funds will be released no later than 21 days after the payment date you received. You may refer to this link to find more information on how to get the funds released. However, if the funds are still on hold please feel free to contact our support

I hope this information was helpful!
Shantha

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