Payment With Paypal

[Surajsundar]

I need to subscribe for HackTheBox and TryHackMe. When i tried with Paypal it keep failing. May I know how can i do payment with Paypal?

[PayPal_RebeccaN]

Hey @Surajsundar, 

Welcome to the PayPal Community Forum! 

I am sorry to see you are having issues sending a payment, I appreciate how concerning this must be. First of all, I would ask that you ensure your email address is confirmed. Please also ensure you have a funding source (bank/card) added to your account and confirmed: How do I add a debit or credit card to my PayPal account?
 

I understand you have checked to ensure you have no cases or limitations. If there are limitations stopping you from sending money, you would find these on your Resolution Center after selecting 'Go To Account Limitations'.

Finally, I would ask that you check the following link: How do I confirm my identity? (CIP) (paypal.com) to ensure we aren't requesting that you confirm your identity first.

I hope this helps. Have a lovely day! 

Rebecca 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[Surajsundar]

@PayPal_RebeccaN  - I am still getting the error even after i confirmed my ID and linked bank account as well..

Error says - 

Subscription cannot be created as we are not able to collect USD XX.XX from your card on file. Error message: (10417) Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method.

Since I am from India, I cant use Paypal wallet

[PayPal_Bindu]

Hey @Surajsundar,
 

Sorry for the trouble! It looks like the payment is not getting completed with the chosen card as PayPal is not able to collect the funds. I recommend you to try to complete the payment using a different payment method.

Have a great day!

Bindu