How do I track an order

Prsansone77
New Community Member
How do I track an order I placed through wayfair with the PayPal payment method? I have the transaction ID and merchant ID but no order number.
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2 REPLIES 2

jmarc_38
Esteemed Advisor
Esteemed Advisor

hello @Prsansone77 , to track an order and therefore a purchase, you need the tracking number for sending the item.
package tracking = postal tracking number

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PayPal_Sean
Moderator
Moderator

Hello @Prsansone77, Welcome to the Community and thank you for posting.

 

To track an order, the merchant you purchased the item with should provide you with a tracking number once they have shipped the item to you. They would usually email this to you or attach it to the PayPal transaction once it has been shipped. Reach out to Wayfair and see if they have the tracking number for you.

 

Also, If you have yet to receive the item you purchased or the item you purchased is significantly different from what was described, you can file a dispute through PayPal by following the steps listed here: https://www.paypal.com/smarthelp/article/FAQ1344 . If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed and cannot be reopened.

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