Hello @Apollo011, thank you for posting.
I understand that your payment has been held for 21 days.
In an effort to create a safer online payments community, we've placed the money from your payment to one side, in your pending balance. This may be because there's a higher than average risk associated with this payment.
You can help to release the eligible payments by following one of the below steps:
Add Tracking. Use one of our approved shipping carriers and we’ll release the hold 24 hours after the courier confirmed delivery to the buyer’s address.
Update the order status if the held payment is for a service or intangible item (e.g. piano lessons, e-book). You'll get your money 7 days after confirming the order status as Completed.
We’ll track the item and release the hold 24 hours after the courier confirmed delivery to the buyer’s address.
In rare cases, the payment may not be released after this time. For example, this may happen if your business model has changed or we see a significant difference in your selling price. In this case, we’ll release your payment 21 days after you received it. Here’s how to add tracking information or change the order status:
Go to your Activity.
Find the transaction you would like to update, then click Get your money.
If you sold a product, select Product to add tracking information or print shipping label directly.
If you sold an intangible item or service, select Service or virtual product to confirm order status.
Click Submit.
If an issue persists, for safety and security, please contact our customer support team via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, chat or phone.
I hope this helps,
- Sean
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