Every time I try to send a payment using friends and family I get the same message.

[avinunca]

I keep getting this - We're sorry, we weren't able to complete your payment right now. Please try again later.

Why is Paypal wasting my time and why is there nobody to speak to about this?

[kernowlass]

@avinunca 

Well you may be wasting our time in asking a question without giving some information to allow us to help you.

Countries involved?

Currencies?

Funding source?

New account or just new issue?

Account verified?

Cards or bank confirmed?

Is transaction pending?

[avinunca]

I managed to speak to an advisor. It appears that the message was generated because my relative who I wanted to send F&F money to (probably) doesn't have this set up his end (in USA). Looks like a good many people will be retrying ad infinitum because Paypal software cannot identify real cause of this type of issue and instructs user to retry. I am having to send as normal business services payment and pay extra.

[kernowlass]

@avinunca 

Sounds as if he has a business account and so can't accept friends/family payments OR you were sending GBP which he hasn't added to his U.S  account?

Anyway glad its sorted....maybe try xoom?

[avinunca · Accepted solution]

Yes, I was trying to send dollars so looks like he has a business account. Will take a look at Xoom. Thanks for your help.