Hello @Seemap,
The PayPal Community welcomes you and your post!
I understand that you have been experiencing an error message when trying to claim a received payment. I'm sure that has left you concerned and I apologize about that! Being able to access and claim your funds is certainly important. This sort of error could actually be triggered in multiple situations. Please get with the sender to be sure they have not cancelled the payment. Additionally, if the payment was sent before the account was fully verified, it is possible it cancelled out. In that case, simply have the sender re-send the payment to you. Lastly, I suggest reviewing your Resolution Centre and account Notifications in case there are some details there for you to review, before you can receive payments.
I hope this helps!
Thank you
- Schae
*If you see a post that was helpful, please benefit the Community by giving it a thumbs up (kudos) or accepting it as a solution.*
