Error message when trying to process a payment from a company website to me....

[Marview]

Previously for aprox 2 years I have been able to receive royalties without issue

To receive a royalties in USD from a company I deal with, I go onto my account on their site, select the withdrawal amount, it then takes me to the paypal login screen, I login and then the money is then transferred a few days later to my PayPal account, This is what has happened at least previously.

However, For the last 3 days I have been doing the above process and been getting the error after login "We're sorry, something seems to have gone wrong, please try again later"

I have tried to do this transfer request with a windows computer, using different browsers and an iphone also tried different locations but still get the same frustrating message, I have tried this over the last 3 days.

Any help that you can provide is appreciated 

[Marview]

P.S. Also please note I can log into my account normally though fine.....

[PayPal_RachelK]

Hi @Marview,

I do understand your frustration with this. It sounds like you may be experiencing a technical issue when trying to transfer your funds. 

I would suggest you clear your cache and cookies, or try again using an alternative browser. Sometimes the system just needs time to reset.

If you continue to experience this issue, please contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.

I hope this helps!

- Rachel