Can't use a card that is already linked to my account

Mohamed_Samir
Contributor
Contributor

I have a card linked to my account. I use this card for payments. Today I tried paying a friend around 50 euros, during the final stage of payment, the linked card doesn't show  up in the " Choose a card or a Bank" section , and when I manually re-add the card details, first it says that the card is successfully linked, then I get an error saying that the: Sorry, we are not able to process your request. Please try again later.

If you continue to encounter problems, please contact customer service.

There is absolutely no problem with the credit card that I know off. Don't know what to do

 

Extra Info:

Location: Saudi Arabia

Sending currency: SAR , Receiving Currency : Euros

Browser : Chrome

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PayPal_Donna
Moderator
Moderator

Hello @Mohamed_Samir,

 

Welcome to the PayPal community and thank you for your post.

 

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

 

-Donna

 

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PayPal_Donna
Moderator
Moderator

Hello @Mohamed_Samir,

 

Welcome to the PayPal community and thank you for your post.

 

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

 

-Donna

 

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Chibao
Contributor
Contributor
Re: Can't use a card that is already linked to my account
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