Can't confirm that I've received a product/service, money held from my friend

[andypepper]

Hi everyone, I sent my friend money but for some reason it went through as a payment for a service/product. They have marked the order status as processed but I don't have the option to confirm that I've received said product/service, please advise what I should do? they need it rather urgently.

[kernowlass]

@andypepper 

Does your friend live in the Ukraine as well? Only if so they can only accept friends/family payments and not goods/services.

If not and it was goods/services then   >>>>>>>>>>..

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF they have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If they mark the transaction as processed then you may have the option on your account to mark the transaction as delivery/satisfied. If you confirm this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after you verify receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.

[andypepper]

thanks for the reply!

No, they are in Mexico. Is there a way to change the type of product to a virtual or digital sale?

or to approve the transaction if there is no button for me to confirm?

[kernowlass]

@andypepper 

Sadly not.