Buy now pay later, not working need help

Temp20220507d
New Community Member
I just used the buy now pay later option. I've used this for sometime now never had an issues until toady. I basically was trying to pay for something on ebay with that option and it kept saying something went wrong. I clicked it a few more times to see if it would fix it. Little did I know it seemed to take my money even though it supposedly didn't go though. I want to know if it actually took it or no? It says im my bank state online it did. Will i get it back if it did? Now i dont want to pay with paypal because of this.
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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @Temp20220507d

Thanks for joining the PayPal Community! 

I'm sorry to hear your payments didn't process as expected. Anytime you make a purchase through PayPal, we'll send you an emailed receipt. Even if the merchant says it was denied, I recommend checking for an email receipt to ensure it wasn't a connection issue. I believe that might be what happened with your payment. For assistance investigating the current status of the payments, I recommend reaching out to our Customer Support. You can reach Customer Support by clicking 'Contact' at the bottom of any PayPal website. Support is also available through Facebook Private Message or Twitter Direct Message.

I hope this is resolved soon! 

- Meghan


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