Our PayPal account blocked by mistake

MMarchenko
Contributor
Contributor

Hello!

 

My name is Mikhail [removed], I'm the owner of FunPay, and I would really like to see at least someone from PayPal read this page from beginning to end.

 

And although we have been working for a very long time, we decided to use PayPal relatively recently, October 8, 2022, when we opened our company in the UAE. It is extremely important for us to use PayPal, because absolutely all of our competitors successfully use it:

• g2g
• overgear
• playerauctions
• all others

 

Realizing that PayPal is an unfamiliar means of payment for us, we made it available not to everyone, but only to a certain focus group of our users, which we began to expand over time. Everything was going extremely well and we fully connected PayPal not only for the control group, but for all users of our site, but then a disaster happened: on November 19, 2022, a scammer came to our site who is hacking into PayPal accounts. He did:

 

988 fraudulent payment attempts.
Successfully passed 170 payments.

 

He received our services and products, and a day later, PayPal sent us information that, it turns out, all these payments were unauthorized, and the real owners of PayPal accounts are not aware of these payments.

 

We have a top-notch anti-fraud system (which includes both administrative staff and special algorithms), however, we were not ready for this turn of events: we initially thought that PayPal was a secure system, so all our own security systems have been disabled for PayPal payments.

 

We have already taken all the necessary measures at the moment, and this situation cannot happen again.

 

Apparently, the PayPal administration decided that we were somehow connected with this criminal, and decided to block our account without the possibility of unblocking. This is a short-sighted and unfair decision that affects thousands of people - our customers who will no longer be able to pay us.

 

I would like to emphasize a few points in particular:

 

1) It is not a problem for us at our expense to return the money for any disputes in PayPal. We are ready to bear any losses.

 

2) For us, any period of HOLD funds is not a problem, we are ready to expect money for 21 days or 180 days - we have large reserves and this does not matter to us.

 

3) We don't mind taking on PayPal losses that result from carders and other scammers. We understand that PayPal is an insecure and unreliable system, but we are ready to work with it anyway.

 

4) If necessary, we can deposit a security deposit of up to 500,000 USD to our PayPal account (just for the peace of mind of the PayPal administration).

 

5) All of our competitors (like g2g, playerauctions, and pretty much everyone else) use PayPal. Our sets of services are absolutely identical. If PayPal believes that certain services on our site do not comply with PayPal policies, then we may remove them.

 

PayPal is very important to us, because buyers trust PayPal and want to pay through PayPal, feeling secure. That's the only reason we need PayPal - it helps us grow our company. 

 

We posted a link to this topic from our website so that everyone who wants to pay us through PayPal can read this message and write a comment to our support.

 

Reference ID: PP-L-369344468249

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657 REPLIES 657

BFeely
Contributor
Contributor

Most of the comments are from users being funneled into the community to beg to re-allow the service that not only most likely violates PayPal TOS, but is in clear violation of gaming platform TOS that prohibits resale of accounts, and actively like in the case of Steam disables resold accounts, flagging them as compromised and re-activated only if the original owner proves their ownership, i.e. via receipts or photos of retail product keys.

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frTraktor
Member
Member

FunPay is a nice service, I never got scammed there. I want to buy something via paypal and I can't, please restore the account.

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Anonymous_User
Not applicable

Hey FunPay... I want to buy something via paypal and I can't, please restore the account.

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anasehab
Member
Member

FunPay is a platform like any other platforms providing similar services and they face the same issue if scammers can find a way through it. Not sure why this is blocked and a lot of legit buyers do want to use it. Resolve this asap PayPal! Maybe add more restrictions in terms of security that these platforms need to implement to better protect users. 

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IckoCZ
Contributor
Contributor

Very good

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Oeasri
Contributor
Contributor
I don't know why i blocked Can u remove it Username oeasri Tha ks
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Alibreza
Member
Member

Funpay is a legitimate webiste who pleases the gaming community. Without having access to Paypal both parties are losing huge revenues. Therefore I am here to vouch and ask for PayPal to unblock their account.

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FBSFabi1
New Community Member

I believe that funpay is a conscientious platform and worth trusting. I have been using this service for the 4th year now, my nickname is on the [removed] service

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l2playheavy
Member
Member

funpay is one of the safest platforms I know of and perfect for gamers' businesses

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paraloncx
Contributor
Contributor

owner good

 

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