Our PayPal account blocked by mistake

[MMarchenko]

Hello!

My name is Mikhail [removed], I'm the owner of FunPay, and I would really like to see at least someone from PayPal read this page from beginning to end.

And although we have been working for a very long time, we decided to use PayPal relatively recently, October 8, 2022, when we opened our company in the UAE. It is extremely important for us to use PayPal, because absolutely all of our competitors successfully use it:

• g2g
• overgear
• playerauctions
• all others

Realizing that PayPal is an unfamiliar means of payment for us, we made it available not to everyone, but only to a certain focus group of our users, which we began to expand over time. Everything was going extremely well and we fully connected PayPal not only for the control group, but for all users of our site, but then a disaster happened: on November 19, 2022, a scammer came to our site who is hacking into PayPal accounts. He did:

• 988 fraudulent payment attempts.
• Successfully passed 170 payments.

He received our services and products, and a day later, PayPal sent us information that, it turns out, all these payments were unauthorized, and the real owners of PayPal accounts are not aware of these payments.

We have a top-notch anti-fraud system (which includes both administrative staff and special algorithms), however, we were not ready for this turn of events: we initially thought that PayPal was a secure system, so all our own security systems have been disabled for PayPal payments.

We have already taken all the necessary measures at the moment, and this situation cannot happen again.

Apparently, the PayPal administration decided that we were somehow connected with this criminal, and decided to block our account without the possibility of unblocking. This is a short-sighted and unfair decision that affects thousands of people - our customers who will no longer be able to pay us.

I would like to emphasize a few points in particular:

1) It is not a problem for us at our expense to return the money for any disputes in PayPal. We are ready to bear any losses.

2) For us, any period of HOLD funds is not a problem, we are ready to expect money for 21 days or 180 days - we have large reserves and this does not matter to us.

3) We don't mind taking on PayPal losses that result from carders and other scammers. We understand that PayPal is an insecure and unreliable system, but we are ready to work with it anyway.

4) If necessary, we can deposit a security deposit of up to 500,000 USD to our PayPal account (just for the peace of mind of the PayPal administration).

5) All of our competitors (like g2g, playerauctions, and pretty much everyone else) use PayPal. Our sets of services are absolutely identical. If PayPal believes that certain services on our site do not comply with PayPal policies, then we may remove them.

PayPal is very important to us, because buyers trust PayPal and want to pay through PayPal, feeling secure. That's the only reason we need PayPal - it helps us grow our company. 

We posted a link to this topic from our website so that everyone who wants to pay us through PayPal can read this message and write a comment to our support.

Reference ID: PP-L-369344468249

[CheapGameStore]

Funpay is a very good site, please help them with payment, everyone be happy.

[SLoOomMm]

That very bad why paypal do that ?!

[AwuGzzZ]

I am a person who does not have many payment methods, and it is difficult to buy many items independently. Introduced by a friend, FUNPAY supports the use of PayPal transactions. FUNPAY has a lot of items I want to buy on it. Unfortunately, I can only pay through PayPal, but it is banned. My good friend also bought it here. He is also among the voices of support, at least he has not been deceived.

[zhana888]

I use Funpay many years and it would be convenient for me to pay there via Paypal.

[EverythingEnds]

I noticed that there are few comments under this post and decided to write another one, as I said in my previous comment, I have been registered on the site for more than 5 years and have very high hopes for this site.

 

Recently, I started to work closely with this site as a seller, I have sold before, but it was rare, mostly I did purchases for myself. So that's what I'm talking about, since recently, when I started selling something on this site, a new life seemed to wake up in me, I began to get incredible pleasure from providing services to customers, solving their problems, providing my own services and communicating with them, I am insanely motivated by the feedback system on this site, I am insanely eager and set a goal to earn as many 5-star reviews as possible by giving my best in every order. I really want to get top 1 in them, this is my main goal at this stage.
Also, in my country Ukraine, unfortunately, these are very difficult times now .. and one of my dreams is to buy a MacBook for myself so that I can visit the site more often, because I simply don’t know what to do when there are planned power outages, I want to trade , to help customers in orders, but unfortunately I can’t: it makes me so sad because of this ..
I would like to express my deep gratitude for making such a cool site, service - by the way, yes, about the service, how many times have I sent requests to those. support, they always answered me very quickly and promptly, this is very rare where you will see .. we literally communicated in real time. this is very cool! also Michael, in general, I want to sincerely thank you for such a cool opportunity to use your site, I hope that I will achieve my goals, I will buy a laptop with the help of your site and I will achieve my goal, as I said above, I want to be the first in quantity reviews.

 

I also want to add that in few places you will see the head of the company just chatting with site users, I have noticed more than once how Mikhail himself answered questions, and just talked on the discord server.
Michael, it would be very cool if there was a system of certain achievements or boards with people competing with reviews or something like that. 😃

 

I hope that with this comment I will motivate someone to write in support of the site, because this is the least I can do, for the opportunity to use it, I think every seller who has the opportunity to promote their services should do it. After all, only by joint efforts we will solve this issue.

 

p.s. I wrote this comment using google translator. I don't know English unfortunately :S

Link to screenshot with original text: [removed]

[DmitryM]

I use this service all the time and had no problems. Definitely blocked by mistake please unblock.

[Irinaai95]

So many people have been using Funpay for a long time, it’s a good site and I hope Pay Pal will review this petition soon as lots of customers need to use Funpay platform.

[bobonieras]

funpay is a trsted platform

[alfaline]

Could you fix this?

Please.

[redzione]

funpay is totally trusted 🙂