Our PayPal account blocked by mistake

MMarchenko
Contributor
Contributor

Hello!

 

My name is Mikhail [removed], I'm the owner of FunPay, and I would really like to see at least someone from PayPal read this page from beginning to end.

 

And although we have been working for a very long time, we decided to use PayPal relatively recently, October 8, 2022, when we opened our company in the UAE. It is extremely important for us to use PayPal, because absolutely all of our competitors successfully use it:

• g2g
• overgear
• playerauctions
• all others

 

Realizing that PayPal is an unfamiliar means of payment for us, we made it available not to everyone, but only to a certain focus group of our users, which we began to expand over time. Everything was going extremely well and we fully connected PayPal not only for the control group, but for all users of our site, but then a disaster happened: on November 19, 2022, a scammer came to our site who is hacking into PayPal accounts. He did:

 

988 fraudulent payment attempts.
Successfully passed 170 payments.

 

He received our services and products, and a day later, PayPal sent us information that, it turns out, all these payments were unauthorized, and the real owners of PayPal accounts are not aware of these payments.

 

We have a top-notch anti-fraud system (which includes both administrative staff and special algorithms), however, we were not ready for this turn of events: we initially thought that PayPal was a secure system, so all our own security systems have been disabled for PayPal payments.

 

We have already taken all the necessary measures at the moment, and this situation cannot happen again.

 

Apparently, the PayPal administration decided that we were somehow connected with this criminal, and decided to block our account without the possibility of unblocking. This is a short-sighted and unfair decision that affects thousands of people - our customers who will no longer be able to pay us.

 

I would like to emphasize a few points in particular:

 

1) It is not a problem for us at our expense to return the money for any disputes in PayPal. We are ready to bear any losses.

 

2) For us, any period of HOLD funds is not a problem, we are ready to expect money for 21 days or 180 days - we have large reserves and this does not matter to us.

 

3) We don't mind taking on PayPal losses that result from carders and other scammers. We understand that PayPal is an insecure and unreliable system, but we are ready to work with it anyway.

 

4) If necessary, we can deposit a security deposit of up to 500,000 USD to our PayPal account (just for the peace of mind of the PayPal administration).

 

5) All of our competitors (like g2g, playerauctions, and pretty much everyone else) use PayPal. Our sets of services are absolutely identical. If PayPal believes that certain services on our site do not comply with PayPal policies, then we may remove them.

 

PayPal is very important to us, because buyers trust PayPal and want to pay through PayPal, feeling secure. That's the only reason we need PayPal - it helps us grow our company. 

 

We posted a link to this topic from our website so that everyone who wants to pay us through PayPal can read this message and write a comment to our support.

 

Reference ID: PP-L-369344468249

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657 REPLIES 657

Joress
New Community Member

I live in Germany and I work with many people from Russia. It's very important for me to have the ability to use Funpay with Paypal.

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KevinVires
Contributor
Contributor

When will this function be avaible again?

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BFeely
Contributor
Contributor
I would suspect this account has been blocked deliberately, as it does provide for sale other people's game service accounts, which is in strict violation of their TOS. Most of the replies here are from new users, and may mirror the spam occurring on the site's MyWOT scorecard. Many of the gaming services that are victims to this service are PayPal merchants in good standing, and as such may have reported Funpay to PayPal's enforcement division.
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MMarchenko
Contributor
Contributor

BFeely, thanks for your comment, it brings a little discussion to our topic.

 

First, I would like to write about the reviews on our service. The fact is that we have a very strict policy and we never cheat reviews. All over the Internet you will not be able to find a single fake positive review of our site.

 

All reviews on MyWot are real. When you write that this is spam, you show disrespect for people, for the authors of these reviews.

 

Our system for collecting reviews works very simply: after each order, the buyer receives a message from us asking him to write a review, which is why some of them write.

 

FunPay is the largest platform for such products and services on the Internet, so it is not surprising that it has so many reviews. You can check the traffic, for example, through similarweb. There is no reason why a FunPay would need to spin up fake reviews or pay for them.

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MMarchenko
Contributor
Contributor

Secondly, regarding the comments in this thread.

 

We get them in the following way: on our site, the payment via PayPal is still available, but when you try to pay, you are redirected to this topic. We have thousands of buyers, which is why the topic has so many views, but as you can see, only a few write comments. And they are all real. 

 

The forum administration can easily check this, since the login to the forum is carried out through PayPal accounts.

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MMarchenko
Contributor
Contributor

Thirdly, regarding the services sold on our website. At the moment, absolutely all websites that provide such services have PayPal as a payment method.

For example: g2g, overgear, and in general absolutely all others.

 

I think PayPal allows this as it is a completely legal business activity and there is nothing wrong with it.

 

I would also like to draw your attention to a Court of Justice of the European Union decision that expressly allows such activities:

[removed]

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Arbra
Contributor
Contributor

You are correct. Funpay has been spamming their WOT scorecard everyday and apparently WOT is taking money for this as well. 

Funpay is not a legit operation!

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Floor420
New Community Member

Not sure why this is blocked... FunPay is a trustworthy source to make purchases etc... 

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AlexanderUni
Contributor
Contributor

Please do something with it, unblock this paypal account, i've been using their services for more than 5 years already and no problem were occured

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andramelex
Member
Member

Funpay is the best website for gamers who want to pay for coaching in games. Funpay have their own arbitrage system with fair resolutions.

play to earn system spreads world-wide and it is NOT dark economy zone, so all transactions are white.

 

Please, allow Funpay to work with PayPal

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