When do I get my money back on a cancelled payment???

TheThickster
New Community Member

I sent money to someone to buy an autopart, the email address he gave me was wrong. I checked the status of the payment and it said unclaimed and the email address was not registered with paypal. So I cancelled payment to the email address. Its been one day and paypal says my credit card has been credited but I dont see it in my bank account yet. How long does this process usally take? please help!!

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4 REPLIES 4

PayPal_Lilly
PayPal Employee
PayPal Employee

Hello TheThickster,

 

Thanks for dropping by the forums!

 

Sorry to hear your purchase didn't go through.  😞  

 

A credit back to a credit card will typically show up on the card within 3 days, however it can take up to a full billing cycle to update. 

 

Hope this helps,

 

Lilly

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geneva9
New Community Member

HI, I had a similar situation though in my case, the seller's email addressed had changed and she requested I sent to a different one. Meanwhile, the payment has drawn from my debit card 3 times...just the once of course was all that was necessary and I am wondering when the 2 canceled payments will be credited back to my account.

thanks,

Geneva

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PayPal_Lilly
PayPal Employee
PayPal Employee

Hello geneva9,

 

Once the payments show as "cancelled" or "refunded", if you had funded them with a credit card, it can take 3 days up to a full billing cycle (30 days) for the credits to show up back on your card. 

 

Hope this helps!

 

Lilly  

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CBD
New Community Member

This slow lag time is unbearable and your customer service claim they cannot help. I will likely suffer many overdraft fees and returned checks because I lost $1,505 for a week to a month because of this. Paypal **bleep**!

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