Hello TheChief73,
Welcome!
Sorry to hear you had to go through all that 😞
When you get a chance, can you check in your PayPal transaction history to see if that transaction was reversed back to you? The funds would go to back the credit card if that was your original form of payment.
It's possible that the refund didn't clear the seller's bank--and the system would send out that email, however our Purchase Protection should kick in & refund you.
If you can check out to see if the refund applied still, that would be great!
Hope this helps,
Lilly
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