PayPal_Lilly

Hello!   With the information you are providing, it sounds like everything is perfectly fine.  The seller's refund did not complete, and the emails sent out are standard emails for that scenerio.  With there being a claim, the funds were paid out from the Purchase Protection.   We will not pull the funds back off of your card.  The case should be closed at this point.  🙂   Lilly ... View more

Hello Everyone,   We are aware of an issue with activating eBay Gift cards, and eBay Gift Certificates.  This has been escalated to our engineers.  Once I receive an update, I will let everyone know!   Thanks,   Lilly ... View more

Welcome wiltamyer!   Were you receiving a particular error message?   Was this a transaction you were attempting to make through eBay checkout, or a merchant's website?    Lilly ... View more

Hello BLONDIEgrrl432,   Welcome!   I would suggest giving our Customer Service a call.  They would be able to look up this information to see if you might have had a previous account.  No worries--they will certainly be able to help you out!   Lilly ... View more

Hello Everyone,   Sorry to hear you are encountering issues when trying to remove financial information.  If you have checked, and there are no pending transactions on the account, I would suggest giving us a call.    Our Customer Service would be glad to take a look & assist with removing the information.    Lilly ... View more

Welcome evanrg,   Thanks for stopping into the board!   It can typically take around 3-5 days depending on the credit card, for the refund to show back into your account.    Hope this helps!   Lilly ... View more

I can certainly understand your concern.    The status means that the funds were reversed back to you for that transaction.    It should be smooth sailing from here 😉   Lilly ... View more

Hello Everyone,   I wanted to reiterate the importance of avoiding insults and hostility on the forum. We encourage you to share your opinions here, however the forums are not a place for personal attacks.    Further posting in this or any other thread that exhibits this type of behavior will result in warnings, suspension, and potentially removal from the community.   Thanks for your help in keeping PayPal Community Help Forum a friendly, productive environment for all members.   Lilly ... View more

Hello TheChief73,   Welcome!   Sorry to hear you had to go through all that 😞   When you get a chance, can you check in your PayPal transaction history to see if that transaction was reversed back to you?  The funds would go to back the credit card if that was your original form of payment.    It's possible that the refund didn't clear the seller's bank--and the system would send out that email, however our Purchase Protection should kick in & refund you.    If you can check out to see if the refund applied still, that would be great!   Hope this helps,   Lilly ... View more

You would need to have the funds in your PayPal account from a purchase, or if someone sent you money.  It's different from having a line of credit.    This is just the amount of funds you can withdraw out of your PayPal account.  If you are mainly using your account for sending money, or making purchases, you won't need to worry about it 🙂   Lilly ... View more

Hello TNKILGORE,   Were you able to open a dispute for the transaction through PayPal?  If so, were there details in the case showing why it closed?   Lilly ... View more

Hello kazza011,   Welcome, sorry to hear that you have run into a snag with the payment.    You can give our Customer Service a call to assist with obtaining access to the previous account.    Also, make sure that you update your eBay account to reflect the new email address information 🙂     Lilly ... View more

MarieK,   Welcome to PayPal!    We would be glad to provide you some information to get you started!   There are all different ways someone can pay you using PayPal.  You may want to start by just sending them a "money request".  You are able to send this right from your PayPal account.    You can also check out our Payment Button options!  If you have a website, these are a quick & easy addition.    Hope this helps!   Lilly ... View more

Welcome abbisamuels,   You would want to get in touch with the receipient of the funds to request a refund of the transaction.    Lilly ... View more

Hello dakotasarkisian,   Welcome!   One of the cool things about PayPal are Instant Transfer payments.  When you have a bank & credit card registered to your PayPal account, and you fund with your bank--your seller doesn't have to wait to get paid.    We front the funds to your seller while the funds are processing at your bank.  So, it's quite possible your bank wasn't debited, but your seller was already paid!   Hope this helps to explain,   Lilly ... View more

Welcome brucemr,   It sounds like your getting thrown through a verification loop when trying to update this information.  The best bet would be to give our Customer Service a call.  They would be able to assist you with getting all of the information updated!   Lilly ... View more

Hello!    Sorry that you are having issues with Check Capture on the iPhone app.  I have escalated the issue to be researched.    Thanks for your patience,   Lilly ... View more

Welcome rogan2915,   Typically a bank transfer takes around 3-4 business days.  Once the funds clear into PayPal's system, the hold will lift on the transaction--and funds release into your account.    Hope this helps!   Lilly ... View more

Welcome Joe2012,   Your withdrawal limit is the amount of funds you can withdrawal from your PayPal account.  So let's say you receive $600.00 in payments into your account.  If your limit is $500.00, you would only be able to withdraw that amount, until the limit resets (the limit resets on the anniversary of your account monthly).    You can choose to completely lift the limit by completing 2 of these 3 steps:   Confirm a Bank Account Link and confirm your debit or credit card Confirm Social Security Number (An EIN cannot be entered in lieu of a social security number.) Hope this helps!   Lilly ... View more

Welcome vintageestate01,   You should have received an email with the return address information included.  You can give our Customer Service a call, and they would be happy to provide the information!  🙂   Lilly ... View more

Hello ejdraege,   Sorry to hear about the frustrating situation you have.    I know in a situation like this, the Resolution Center doesn't really provide the proper options to resolve.  I would suggest giving our Customer Service a call.  They would be more than happy to take care of the issue for you.    Hope this helps!   Lilly ... View more

Hello Brookelyn,   If the original transaction you sent was funded by your bank account, the funds would go back into your PayPal account balance.    No worries though!  You can withdraw the funds back to your bank account!   Here's how:   Log in to your PayPal account. Click “Withdraw” near the top of the page. Click “Withdraw funds to your bank account.” Enter the amount you want to withdraw. Select the bank account for the deposit, then click “Continue.” Review the details, then click “Submit.” Usually it takes around 3-4 business days for the funds to post back to your bank.  🙂   Hope this helps!   Lilly ... View more

Welcome mayhem-mike,   Our Customer Service can help you out with re-opening the case.  If you give them a call they would happy to refile the case as item not as described.   Hope this helps!   Lilly ... View more

Hi everyone!    I am going to lock this thread.  It has gotten off topic with interpersonal disputes.  Please refer to the Forum Decorum thread for posting expectations.   Thanks,   Lilly ... View more

Hello monster2,   Welcome!   We would be unable to comment on any account specific information here.  If there is a general question you have, we would be glad to help out.    If you need more specific account assistance, please contact our Customer Service.    Lilly ... View more

Hello suihanki,   Thanks for stopping in!   You would want to make sure that you have that email address added & confirmed on your PayPal account in order to pay the request.    Hope this helps!   Lilly ... View more