Missing money from Depop

lauraamie
New Community Member

I've recently sold two items on depop which haven't came through on my PayPal account. I haven't had an email to say payment has been received from PayPal but I do have them from depop saying that I've sold an item. 

 

I have also recently changed my email address so i think this is why. However it says I need to confirm my email address which I have already done when I changed it over. I only changed the email as the other one was outdated and I can't even log into it. 

 

Is there anything I can do to get the money to come through onto my account, I obviously don't want to send the items without payment but I also don't want to effect my rating on depop.

 

Can anyone help? 

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1 REPLY 1

PayPal_Donna
Moderator
Moderator

Hello lauraamie,

 

Welcome to the PayPal community and thank you for posting.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Contact Us link at the bottom of every PayPal page. You can also contact us via our Facebook Page or Twitter @askPayPal.

 

-Donna

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